Hoarding is a health condition, not a character flaw. Our discreet, biohazard-trained crew works alongside you and your loved one, sorts belongings with consent, and restores the home safely, with dignity and zero judgement.
Understanding what hoarding really is changes everything about how it should be handled, and why severe cases become genuine biohazards.
Hoarding disorder is a recognised mental-health condition. The person you love is not dirty or lazy, they are struggling. We meet that with patience and zero judgement, and we work with them, never against them.
Most calls come from a worried family member, a landlord, or someone facing pressure from Adult Protective Services. The person at the centre often feels shame and fear. We make the process feel safe, not forced.
Severe hoards involve rotting food, mould, urine-soaked floors, human or animal waste, and rodent or insect infestations. These are real biohazards that can carry disease, not just a mess.
Deep hoards can hide structural damage, blocked exits, fire load, and pest-driven decay. This is not a job for a regular junk-removal crew, it needs OSHA-trained technicians and EPA-registered disinfection.
You and your loved one stay in control the whole way. Here is every stage, start to finish.
We visit quietly, assess the volume and biohazard level, listen without judgement, and answer every question. No pressure, no obligation, and a clear quote before anything begins.
We agree a written plan and pace together with the homeowner. Nothing is removed without consent. Family members and any timeline you are working to are built into the plan.
We work side by side with your loved one, sorting belongings into keep, donate, and discard. Valuables, documents, and keepsakes are set aside and protected, never lost in the rush.
Rotting food, waste, soiled materials, and infested items are removed and disposed of per EPA and local regulations, handled by crews in full PPE.
Floors, walls, and surfaces are cleaned and treated with EPA-registered disinfectants to neutralise pathogens left by waste, mould, and pests.
Thermal fogging or ozone treatment removes deep biological odors at the molecular level, not just masking them at the surface.
Where pests, water, or waste have caused damage, we can arrange flooring, drywall, and restoration so the home is liveable and safe again.
We document the before-and-after condition for insurance, APS, or a landlord, and check in to make sure the outcome holds.
Timelines vary with the size of the home, volume of belongings, and biohazard level. A light single-room job may take a day, a severe whole-house gross-filth situation can take several days. We plan it together at the free assessment.
What happens inside the home stays between you and us. Discretion is built into how we work.
When a family is dealing with a loved one’s hoarding, the last thing anyone needs is neighbours, passersby, or colleagues knowing. Our crew operates by a strict discretion code:
Unmarked vans with no company branding or logos
Low-profile clothing and PPE outside the property perimeter
No signage or equipment staging visible from the street
Crew trained to speak only to the client, never to bystanders
Your loved one’s dignity and privacy protected at every step
We have helped families across San Antonio reclaim a home without a single neighbour ever knowing why we were there. That is the standard we hold ourselves to.
There is no flat price, because no two homes are the same. Cost depends on the volume of belongings, the severity, and how much biohazard contamination is involved. Here is the honest picture, and we always give a free, no-obligation quote first.
Homeowners insurance may cover hoarding cleanup when there is biohazard contamination or property damage, such as water damage, mould, or waste affecting the structure. Much hoarding work, especially straightforward decluttering, is private-pay. We document the conditions, tell you honestly whether a claim is realistic, and never pressure you either way.
Cost should never stop you from picking up the phone. We will walk the home with you, explain exactly what is involved, and put a clear, written number in front of you before any work begins. No surprises, no obligation.
Get your free quote, (210) 864-1250A severe hoard is a biohazard job, not a junk haul. Here is what each certification means for your family, and for our full range of biohazard and trauma cleanup services across San Antonio.
Every technician is trained to handle bodily fluids, waste, and contaminated materials without spreading contamination. They carry the right PPE, follow exposure control plans, and are vaccinated against hepatitis B. This is what separates a professional crew from an untrained cleaner.
We use only disinfectants on the EPA’s approved list, proven against the pathogens left behind by waste, mould, rodents, and decay. Your loved one’s home is genuinely safe to live in again, not just visually tidy.
ABRA members follow a code of ethics and independently verified training standards. It is the industry’s way of ensuring you get a crew who know what they are doing, and who will treat your family with dignity throughout.
Tell us a little about the situation and a member of our San Antonio team will call you back, usually within the hour, to arrange a free in-home assessment.
Compassionate hoarding and biohazard cleanup across the entire metro, wherever you need us.
No. We never discard anything without the homeowner’s consent. We work at your loved one’s pace, sorting items together into keep, donate, and discard piles. Hoarding is a recognised mental-health condition, and forcing the issue can do real harm. Our crews are trained to be patient, respectful, and collaborative, so the person stays in control of their own belongings throughout.
Yes. Discretion is built into how we work. Our vehicles are unmarked with no company logos or signage, our crew wears low-profile clothing outside the property, and we never display equipment or talk to neighbours about the job. What happens inside the home stays between you and us. Your privacy and your loved one’s dignity are protected at every step.
Yes. Severe hoarding and gross-filth situations often involve rotting food, mould, urine-soaked floors, human or animal waste, and rodent or insect infestations. These are genuine biohazards, not ordinary clutter. Our OSHA-trained crews use EPA-registered disinfectants and proper PPE to remove and decontaminate these hazards safely, which a standard junk-removal company is not equipped or trained to do.
Sometimes. Homeowners insurance may cover hoarding cleanup when there is biohazard contamination or property damage, such as water damage, mould, or waste that has affected the structure. However, much hoarding work is private-pay, especially when it is purely decluttering. We will document the conditions, help you understand whether a claim is realistic, and always give you a free, no-obligation quote up front so there are no surprises.
It depends on the size of the home, the volume of belongings, and the level of biohazard contamination. A light, single-room job may take a day, while a severe, whole-house gross-filth situation can take several days or longer. Because we work at the client’s pace and sort items with consent, we plan the timeline together during the free in-home assessment and keep you informed throughout.
Yes. Many of our calls come from worried family members, landlords, or people facing pressure from Adult Protective Services or a code-enforcement deadline. We can work to a timeline, document the before-and-after condition, and provide the paperwork you need to show the property has been made safe. We handle these situations with the same compassion and zero judgement, while helping you meet your obligations.
A free, no-obligation call with a compassionate San Antonio specialist, available 24 hours a day. Or submit the form above and we’ll call you back. We also handle unattended death cleanup and the full range of biohazard cleanup across Bexar County.
Call (210) 864-1250